Shipping & payment policy
[NOTICE]: All prices on awakeboards.us are displayed without any taxes or local fees. Potential taxes will be accumulated at check-out. Potential import/customs fees are to be settled by the client upon receiving the order at their destination.
USA & Canada
Orders to the USA and Canada will be processed by our US subsidiary, Ride Awake USA Inc. All applicable taxes will be collected. Orders will be shipped directly from the facilities in Limhamn, Sweden, and will be subject to import tax which will be settled by the client upon delivery.
- Incoterms 2010: FCA
- Currency for payments: $ USD
Orders within Europe will be handled by our Swedish company, Ride Awake AB. Orders are primarily shipped using road freight. Delivery takes approximately five to seven working days for Awake's electric surfboards and less for other products.
- Incoterms 2010: FCA
- Currency for payments: € EURO
Rest of the world
Orders to countries not mentioned above will be shipped DAP (Delivered At Place) accordingly to Incoterms 2010. We do not collect VAT, duties, and/or taxes on orders and we cannot predict what your particular charges may be. If you do get such additional charges they must be paid in order for your package to clear customs. Please contact your local customs office for more information. For these collections, it takes around fifteen working days for delivery. Other fees may be added depending on the country.
- Incoterms 2010: DAP/EXW (on client’s request)
- Currency: Depends on where the order is delivered/purchased to/from
No refunding of shipping costs for a failed collection of the product(s).
Track your order
Please email Awake customer service for tracking information: firstname.lastname@example.org
Although Awake will make efforts to begin delivering your electric surfboard or other product(s) as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate and subject to change. Awake does not guarantee that it will be able to ship the electric surfboard or other product(s) by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the electric surfboard is not met, Awake is not responsible for any damages that may occur due to the delay, nor shall it be obligated, to provide any discounts, refunds or credits due to any such delays. Awake will provide you periodical updates with information regarding the delivery schedule.